Refund policy

At Mikazzi Accessories, we create made-to-order and customised jewellery with care. Please read our Return & Refund Policy carefully before placing your order.

This policy complies with the European Union Consumer Rights Directive and Irish consumer protection law.

1. Custom & Personalised Items

Under EU law, custom-made and personalised items are exempt from the 14-day right of withdrawal.

This means:

✅ All customised and made-to-order jewellery is final sale
❌ No returns, exchanges, or refunds are accepted once production has begun

Exceptions apply only if the item:

Arrives damaged
Is faulty
Or it's different from what you ordered

2. Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, you must notify us within 48 hours of delivery by emailing:

Your order number
Clear photos or videos showing the issue
A brief explanation

Once confirmed, we will offer one of the following in line with EU law:

A free replacement
A repair
Or a full refund if no other solution is possible

All replacement or return shipping costs will be covered by us.

3. Non-Custom Items

If we sell any non-custom jewellery or accessories, you have the legal right to cancel and return your order within 14 days of delivery, without giving any reason.

To qualify:

Items must be unused and unworn
Returned in original packaging
Hygiene seals (if applicable) must be intact

Refunds will be processed within 14 days of receiving the returned item.
Original shipping costs are non-refundable.

Return shipping costs are the responsibility of the customer unless the item is faulty.

4. Order Cancellations

Custom orders cannot be cancelled once production has started
Cancellation requests submitted within 12 hours of placing your order may be accepted
If approved, refunds are processed within 5–15 business days